12 Key Factors & 5 Mistakes to Consider When Choosing an Auto Transport Company
Are you looking for the best car shipping service to transport your vehicle across the USA? With so many options in the vehicle shipping industry, choosing the right provider can feel like a daunting task. There are 7,858 vehicle shipping services in the U.S., and the industry is growing at a CAGR of 8.7% between 2019 and 2024. As the number of companies increases, it becomes even more difficult to find one that offers the perfect balance of cost, coverage, and transit time — ensuring your shipments are handled with care and delivered efficiently. Let’s break down the key factors so you can easily evaluate your options and make the best choice for your needs.
Table of Contents
- Important Factors to Choose an Auto Transport Company
- Company Types in the Auto Transport Industry
- 5 Mistakes to Avoid While Choosing the Reliable Auto Transport Company
- How BAH Logistics Can Help You With Auto Transport
Important Factors to Choose an Auto Transport Company
When choosing a shipping provider for your needs, you want a company that is experienced, skilled, and can match your requirements at a fair price. The right shipping partner plays a key role in ensuring the security of your vehicle, so it’s important to take the time to thoroughly research your options before committing. To help with this process, we’ve outlined the key factors to consider when selecting the right shipping carrier for your needs.
1. Start With a Deep Market Research
The first step is to conduct detailed research on various car shipping companies. This will give you insights into their reputation, experience, and capabilities. Visit the websites of different auto transport providers to gather information about their services, years in business, and any relevant certifications or accreditations. Consider industry directories and websites that list top-rated service providers.
2. Check Customer Reviews
Look for a company with a proven track record of reliability and customer satisfaction. Check reviews on Trustpilot, BBB, Google Reviews, and Yelp to assess a company’s reliability and customer satisfaction. This firsthand feedback can play a key role in making an informed decision.
3. Learn About the Company’s Expertise
When selecting a vehicle transport service, understand the company's expertise by checking the list of the transportation services they provide. Choose a carrier with years of experience in shipping cars, trucks, RVs, and other types of vehicles. An experienced provider will know how to properly handle your vehicle and avoid common issues that less experienced companies might face.
4. Pay Attention to the Customer Service
Make sure a car shipping company offers 24/7 live support, on-call assistance, and email support. Try to find a provider that offers tech support, such as live tracking and tracing for your shipment. For an added layer of verification, check websites like Trustpilot, and browse through online reviews and forums to get real customer feedback.
5. Make Sure the Company Has Verified Motor Carrier Number
One of the most important factors to consider when choosing a car transport company is their adherence to regulations and safety standards. A professional auto transport service provider should have a verified Motor Carrier Number (MCN) and provide liability coverage that meets or exceeds the minimum requirements set by the Federal Motor Carrier Safety Administration (FMCSA).
6. Learn More About the Insurance Coverage
Your vehicle is a valuable asset, so its safety during transport should be a top priority. Make sure your vehicle is fully covered in case of damage or any unforeseen incidents. In the U.S., basic insurance coverage is required by law, but it’s important to go beyond the minimum. Don't hesitate to ask the company directly about their insurance policy and the level of protection provided during transit.
7. Consider the Company’s Pricing Method
Shipping rates can vary significantly based on factors like travel distance, vehicle type, and any convenience add-ons. Be sure to request a detailed quote that includes all costs, such as insurance, fuel, and any additional fees. A reputable car transport service will provide transparent pricing with no hidden charges.
8. Learn About the Company’s Paperwork
You’ll typically need to provide a few key documents. These include your vehicle's title and registration, proof of insurance, and a valid photo ID. The car transport company should clearly explain which documents are required before shipping your vehicle.
9. Check the Accepted Payment Methods
It’s important to review the payment options offered by the car transport service. Ensure they accept the payment methods most convenient for you, such as credit cards or bank transfers. Some companies may require a deposit upfront, so be sure to understand the payment terms before booking.
10. Learn How They Protect Your Vehicle During Transport
Shipping a vehicle is a complex process that requires careful handling during loading, transit, and unloading. Reputable companies offer options like enclosed transport for added security and use high-quality equipment like straps, metal chains, brake & parking brake securing, and more equipment to secure your car. Learn whether this added protection is needed for your car and ask about other safety measures they implement during transit.
11. Compare Different Quotes
While considering the quality and reputation of each company, comparing prices will help you assess the affordability of the service. Some companies may attract customers with low quotes, but add hidden fees later. To make an informed decision, start by comparing at least three companies. Make sure to balance cost with the level of service and reliability each company offers.
12. Watch out for Scams
Be cautious of companies that offer pricing that seems too good to be true, as this may indicate hidden fees or unreliable service. If a company lacks verifiable information online or has limited customer reviews, it could be a red flag. Poor communication and unresponsiveness to inquiries are also signs of a potentially unreliable provider. Trust your instincts—if something doesn’t feel right, it’s better to consider other options.
Company Types in the Auto Transport Industry
There are a few different types of companies you can choose from when shipping your vehicle. Here are the most common types:
- Auto transport carriers. These are the companies that physically move your vehicle from point A to point B. They are responsible for the actual relocation of your vehicle and typically rely on brokers to fill their trucks with loads.
- Auto transport brokers. Brokers handle everything except the physical relocation of your vehicle. They find a reliable carrier for you, ensure they are fully licensed and insured, and manage payments and paperwork. Brokers are also your primary contact for any questions or concerns regarding your shipment.
- Auto transport quote providers. Unlike brokers and carriers, quote providers simply offer price quotes. These quotes usually come from brokers and are designed to connect you with a broker. While useful, quote providers do not offer any actual shipping services.
There is no strict rule for choosing between these types of companies. You can opt for professional auto transportation services from either an auto transport carrier, a broker, or a quote provider. However, consider the specific features of every option before selecting a vehicle shipping company.
5 Mistakes to Avoid While Choosing the Reliable Auto Transport Company
Mistakes when selecting a car shipping service can lead to damaged vehicles, delays, or unexpected costs. Take your time and carefully evaluate your options before booking. Here are the most widespread mistakes to avoid:
1. Lack of Research
One of the biggest mistakes is skipping research on the company you're considering. Many customers are attracted by flashy ads or the lowest price without checking the company’s reputation. Reviews, ratings, and certifications can help you determine if a company is reliable. Be sure to check feedback on reputable platforms like the Better Business Bureau for a clearer picture of their reliability.
2. Choosing an Inexperienced Company
A company’s history and experience matter when selecting a car shipping service. Look for reviews on third-party platforms to see how they’ve handled past shipments and customer experiences. Keep in mind that not all companies offering vehicle shipping services operate ethically, so it's important to choose one with a proven track record.
3. Not Checking the Verified Motor Carrier Number
Another critical oversight is failing to confirm a company’s credentials. Any legitimate car shipping service must hold a verified Motor Carrier Number (MCN). Verifying this ensures the company complies with safety regulations and legal standards, providing you with peace of mind during the shipping process.
4. Not Having a Transparent Communication
Staying informed during your car’s journey is important for peace of mind. A trustworthy company offers transparent communication and provides clear answers to your questions. Failing to provide tracking information or promising unrealistic delivery timelines are red flags to watch out for.
5. Not Reading the Contract Thoroughly
Skipping over the contract is a mistake many customers make. The contract contains critical information, such as additional fees, cancellation policies, and liability for damages. Take the time to read it thoroughly, and if something seems unclear or unfair, be sure to address it before signing.
How BAH Logistics Can Help You With Auto Transport
BAH Logistics is one of the top-rated, nationwide auto transport providers with coverage across all 50 states, exemplifying the key qualities you should look for in a shipping company. With years of experience in the industry, we specialize in shipping vehicles—cars, motorcycles, boats, and heavy equipment—across the country for both individuals and businesses.
As a legitimate and well-established company, BAH Logistics is FMCSA licensed, ensuring the highest standards of security and professionalism. Our extensive network of vetted carriers provides all-in-one insurance coverage, competitive pricing, and exceptional service, all of which have established us as a trusted name in the market.
Many positive reviews on Trustpilot and the BBB reflect our strong reputation and the trust we've earned from our customers. Rely on BAH Logistics for all your vehicle transportation needs. Simply fill out our online quote calculator, and our professionals will share a customized quote with you.
